This case study explains how RepMeUp supplied trained Packaging Specialists to Emenac Packaging to strengthen inquiry handling, improve client coordination, and increase revenue performance in a fast paced custom packaging environment. Through consistent communication, accurate requirement gathering, and smooth order movement across teams, the specialists delivered measurable gains including 20 plus qualified inquiries processed monthly, 35 plus coordinated client orders each quarter, and an average of $13,000 in monthly revenue, with a peak month of $43,000 in confirmed sales. Using CRM systems along with phone, chat and email tools, RepMeUp helped Emenac deliver a more reliable and professional customer experience.
Challenge
Emenac Packaging needed additional support to manage the growing demand for custom boxes across materials and design variations. Each project required detailed specification collection, artwork coordination and pricing alignment before moving to production. With limited internal staff, inquiries were often delayed, follow ups were inconsistent, and teams did not always receive complete information. This created frustration for clients and made it difficult for Emenac to maintain a stable revenue rhythm.
Client requests involved complex material, size and design details requiring accuracy.
Estimators and designers often received incomplete or unclear client information.
Handling routine inquiries, reducing staff efficiency
Sales performance fluctuated because inquiry handling was not standardized.
These challenges impacted the customer journey and limited Emenac’s ability to scale. Custom packaging buyers expect quick responses and accurate information. Without structured support, potential deals slowed, internal workloads increased, and clients received uneven service.
Solution
RepMeUp provided dedicated Packaging Specialists trained in customer communication, order coordination and product knowledge to manage inquiries and support internal teams. The specialists handled client questions, collected precise requirements, coordinated with estimators and designers, and ensured timely updates. CRM tools and communication channels were used to maintain complete records and improve workflow quality.
Processed 20 plus monthly inquiries across phone, chat and email with accuracy.
Moved 35 plus quarterly orders smoothly between estimation, design and production.
Provided structured follow ups that improved satisfaction and reduced confusion.
Supported a stable monthly revenue average of $13,000 through organized activity.
This solution created a more predictable and responsive system for Emenac. Clients received faster guidance, internal teams received clear information, and projects moved forward without repeated clarification. The specialists also contributed to refining the overall customer experience by identifying common issues and improving communication points across the project cycle.
Results
The partnership with RepMeUp produced clear, measurable improvements for Emenac Packaging’s operations:
Structured engagement helped convert more inquiries into confirmed orders consistently.
Clear handoffs allowed estimators and designers to work faster with fewer revisions.
Regular updates supported stronger relationships and increased retention rates.
One specialist generated $43,000 in verified revenue within a single month.
These outcomes demonstrated the value of adding trained packaging support rather than relying solely on internal bandwidth. Specialists helped Emenac maintain professional communication across all channels, provided after sales support that encouraged repeat orders, and ensured internal teams worked with complete and accurate client information. The consistent revenue performance and record month showed strong alignment between the specialists and Emenac’s sales goals.
Conclusion
This project highlights how adding specialized support can greatly improve operations in the custom packaging industry. RepMeUp’s Packaging Specialists strengthened inquiry handling, improved workflow efficiency and supported measurable revenue results. By delivering clear communication, accurate requirement collection and organized coordination, the specialists helped Emenac operate with better consistency and maintain a more predictable sales pipeline. These improvements create long term value for businesses needing reliable and scalable customer facing support.
If your operation needs trained specialists who can manage inquiries, coordinate teams and support steady revenue growth, RepMeUp can provide structured communication and workflow support that improves client experience from the first message through final delivery. Schedule a Consultation Today!
Connect with RepMeUp for tailored outsourcing solutions, remote staffing inquiries, or business operations support.