Refund and Returns Policy

At RepMeUp, we are dedicated to enhancing your online reputation and digital presence through our specialized services. We stand by the quality of our work and are committed to your satisfaction. This policy details our guidelines for refunds related to our reputation management services.

Our Service Commitment

Your trust is our top priority. We invest significant time, expertise, and resources into every project to achieve the best possible outcomes. The nature of reputation management involves complex processes and collaboration with third-party platforms, meaning results can vary and are not always guaranteed. However, we promise to be transparent and diligent in our efforts.

Refund Eligibility

Due to the upfront costs, resources allocated, and the intangible nature of our services, we have a specific refund policy.

Subscription Services (e.g., Online Reviews Management, Social Media Presence Enhancement)

• Initial Setup: For new subscriptions, you may request a full refund within 7 days of your initial purchase, provided that significant work on your campaign has not yet commenced.
• Monthly Services: Our subscription services are billed in advance for the upcoming service period. You can cancel your subscription at any time to avoid future charges. However, we do not offer prorated refunds for the current billing cycle once the service period has begun. Your access and our services will continue until the end of the paid term.

Project-Based Services (e.g., Reputation Repair Campaigns)

After Work Commences: Once work has begun on a project, refunds are generally not provided due to the resources and man-hours already invested. We are committed to achieving your goals. If you are unsatisfied with our progress or results at any stage, we urge you to contact your dedicated account manager. We will review the work performed and explore solutions, which may include a strategic reassessment, additional work at no extra charge, or a partial credit for future services, determined on a case-by-case basis.

Before Work Begins: If you decide to cancel a project-based service before we have started our work, you are eligible for a full refund of any amount paid, minus a 10% administrative and processing fee.

Non-Refundable Services

Please be aware that certain costs associated with our services are non-refundable. These include:

• Fees for initial consultations or in-depth strategy audits that have been completed.
• Third-party costs incurred on your behalf, such as content placement fees or advertising spend.
• Any services that have been fully rendered and completed according to the agreed-upon scope of work.

How to Request a Refund or Discuss Your Service

To request a refund or discuss your service concerns, please follow these steps:

1. Contact your account manager or our support team directly via email at [contact@repmeup.co].
2. Provide your full name, business name, and a clear explanation of your concerns or reason for the request.
3. Our team will acknowledge your request within 2 business days and begin a thorough review.

If a refund is approved, it will be processed back to the original method of payment within 7-10 business days.

Our Satisfaction Guarantee

While the digital landscape is unpredictable, our commitment to you is not. If you feel our service is not meeting the agreed-upon objectives, please let us know. We pledge to work collaboratively with you to address your concerns and find a fair and positive path forward.

Contact Us

If you have any questions about our Refund Policy, please do not hesitate to reach out to us at [contact@repmeup.co]. We are here to help.